Responsible Gaming
at qqok
qqok believes that gaming should always be entertaining, never harmful. Our responsible gaming programme equips every Bangladesh player with the tools, knowledge, and support needed to stay in control — from daily deposit limits to full self-exclusion options, we put you in the driver's seat.
Our Core Commitment: qqok is fully committed to promoting responsible gaming across its entire player base in Bangladesh. Gambling is designed as a form of entertainment and must never be used as a source of income or a way to resolve financial difficulties. Every player on the qqok platform has the right to enjoy our games in a safe, controlled, and transparent environment.
Gaming Should Always Be Fun
Understanding the foundation of responsible play at qqok
At qqok, we understand that the vast majority of our players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh enjoy our cricket betting markets, slots, and live casino games purely for entertainment. For most people, gaming is a relaxed leisure activity — a way to enjoy the excitement of BPL matches, international T20 cricket, or a few rounds of their favourite slot. That is exactly what qqok is here to support.
However, we also recognise that for a small number of individuals, gambling can become problematic. Problem gambling is a recognised condition that can have serious consequences for a person's financial wellbeing, mental health, relationships, and quality of life. qqok takes this risk seriously and has built a comprehensive responsible gaming framework designed to help players recognise the early warning signs of problem gambling and take action before things escalate.
Our responsible gaming programme is not a tick-box compliance exercise. It is a genuine, active commitment backed by practical tools that every qqok player can access from within their account at any time. Whether you want to set a daily deposit limit of ৳1,000, take a 48-hour cooling-off break, or permanently exclude yourself from the platform, qqok makes these options available quickly and without unnecessary barriers.
If you are ever uncertain about whether your gaming habits are healthy, the most important thing is to pause and reflect honestly. The self-assessment checklist and warning signs listed further down this page are designed to help you do exactly that. And if you need to speak to someone, our English-language support team is available around the clock at [email protected] — no judgement, no pressure, just genuine help.
Need Help Now?
Email our support team (plain text — not a link):
[email protected]
Available 24 hours a day, 7 days a week, in English.
All responsible gaming queries handled in English for Bangladesh players.
All enquiries are treated with strict confidentiality. Your privacy is protected at every step.
Player Protection Tools
Practical tools built into your qqok account to keep you in control at all times
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your qqok account. Once your chosen limit is reached, no further deposits are accepted until the limit period resets. Limits can be reduced immediately but increases take 24 hours to activate — giving you a buffer to reconsider.
Loss Limits
Define the maximum amount you are prepared to lose over a given period. When your net losses reach the threshold you have set, qqok will prevent further wagering for the remainder of that period. This tool is particularly useful for players who find it difficult to stop after a losing streak.
Session Time Limits
Set a maximum duration for each gaming session. Once the timer expires, you will receive a notification and be given the option to continue or log out. This feature helps maintain awareness of how much time you are spending on the platform in any single sitting.
Cooling-Off Period
Take a short break from qqok by activating a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this period, your account will be temporarily suspended and you will be unable to log in, deposit, or place bets. Promotional communications are also paused.
Self-Exclusion
If you feel that a temporary break is not enough, qqok offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. A self-excluded account cannot be reopened during the chosen exclusion period under any circumstances. Contact our support team to activate self-exclusion.
Reality Check Reminders
Enable periodic on-screen reminders that display how long you have been playing and how much you have wagered during the current session. These pop-up nudges are designed to interrupt automatic play behaviour and encourage conscious, deliberate decision-making about whether to continue.
Warning Signs to Watch For
Honest self-awareness is the first step toward responsible play
If you recognise three or more of the following signs in your own behaviour, we strongly encourage you to use one of the player protection tools above or to contact our support team immediately.
- Spending more money on gambling than you originally intended, or consistently exceeding the budget you set for yourself before a session.
- Chasing losses — continuing to gamble in an attempt to win back money you have already lost, often with escalating bet sizes.
- Gambling with money that was set aside for essential expenses such as rent, food, school fees, or utility bills.
- Feeling restless, irritable, or anxious when you are not able to gamble, or when you try to cut down your gambling activity.
- Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
- Neglecting work, study, family responsibilities, or social relationships because of time spent gambling.
- Borrowing money, selling personal possessions, or taking out loans to fund gambling activity.
- Using gambling as a way to escape stress, depression, anxiety, boredom, or difficult personal circumstances.
- Thinking about gambling constantly — planning the next session, reliving past wins and losses, or calculating how to find more money to gamble with.
How to Activate a Protection Tool
Taking control of your play is straightforward — follow these steps
Log In to Your qqok Account
Visit qqok.io and log in using your registered credentials. All responsible gaming tools are accessible from within your account settings panel — no separate portal or application is required.
Navigate to Responsible Gaming Settings
Open the account menu and select the "Responsible Gaming" section. Here you will find all available player protection tools listed clearly in English, with simple on/off toggles and numeric input fields for limit amounts.
Choose and Configure Your Tool
Select the tool you wish to activate — deposit limit, loss limit, session timer, cooling-off period, or self-exclusion. Enter your desired value (a monetary amount in BDT, a time duration, or an exclusion period) and confirm your choice.
Confirmation and Activation
qqok will send a confirmation to your registered email address. Restrictive limits (reductions, cooling-off, self-exclusion) take effect immediately. Limit increases require a 24-hour waiting period before they become active — a deliberate cooling-off mechanism.
Contact Support if You Need Assistance
If you are unable to locate the responsible gaming settings or need immediate assistance activating a self-exclusion, contact our 24/7 support team at [email protected]. We will action your request promptly and without any pressure to continue playing.
Our Responsible Gaming Principles
Six pillars that guide how qqok approaches player welfare across Bangladesh
Strict Age Verification
Every new qqok account must pass an age verification check before any real-money activity is permitted. Players must be 21 years or older. Any account found to belong to an underage individual is immediately suspended, all funds are returned, and the account is permanently closed.
No Chasing Losses
qqok actively discourages any form of loss-chasing behaviour. Our platform does not offer "recovery bonuses" or other promotions that incentivise players to deposit more after a losing session. We believe wins and losses are part of entertainment — not a problem to solve by spending more.
Transparent Odds and RTP
qqok publishes clear information about how our games work, including return-to-player (RTP) percentages for casino and slot games. We want every player to make informed decisions, which means understanding that all games have a built-in house edge and that long-term profit is not a realistic outcome.
Responsible Marketing
qqok's promotional communications are never directed at vulnerable individuals, people who have activated responsible gaming tools, or players who have self-excluded. We do not use marketing language that encourages excessive play, misleads players about winning probabilities, or glamourises problem gambling.
Staff Training
All qqok customer support staff receive regular training in identifying the signs of problem gambling and responding sensitively. If a support agent notices patterns consistent with problem gambling during an interaction, they are trained to proactively signpost the player toward our responsible gaming tools and resources.
Ongoing Monitoring
qqok's platform continuously monitors player behaviour for indicators of potential problem gambling — such as rapidly escalating deposits, unusually long unbroken sessions, or repeated large losses. Where concerning patterns are identified, our team will reach out proactively to check in with the player and offer support.
Protecting Minors
Keeping gambling away from those under 21 is a shared responsibility
qqok takes the protection of minors extremely seriously. Our platform is intended exclusively for adults aged 21 and above in Bangladesh. We verify age at the point of registration and may request additional documentary evidence (such as a National ID card or passport) at any point during the account lifecycle.
We strongly encourage all adult players who share a device or household with individuals under the age of 21 to take proactive steps to prevent minors from accessing the qqok platform. These steps include:
- Never sharing your qqok login credentials with anyone, including family members.
- Logging out of your qqok account fully when you have finished your session, rather than leaving the browser open or the app running.
- Using a strong, unique password for your qqok account that is not stored visibly on a shared device.
- Enabling device-level parental controls or content filtering software on shared computers, tablets, or mobile phones.
- Keeping any payment method details (bKash, Nagad, Rocket, Upay, bank cards) secured and not accessible to minors.
If you suspect that a minor has accessed or attempted to access the qqok platform, please report this to our support team immediately at [email protected]. All such reports are investigated as a priority.
Account Security
Protecting your account protects your responsible gaming settings too
Your qqok account contains sensitive personal, financial, and responsible gaming data. A compromised account can undermine the protection tools you have put in place. Follow these practices to keep your account secure.
Use a Strong, Unique Password
Your qqok password should be at least 10 characters long and include a mix of uppercase letters, lowercase letters, numbers, and special characters. Do not reuse passwords from other accounts or services.
Enable Two-Factor Authentication
qqok supports two-factor authentication (2FA) via your registered mobile number. Enabling 2FA means that even if someone obtains your password, they cannot access your account without also having access to your phone.
Never Share Your Credentials
qqok support staff will never ask for your password. Do not share your login details with anyone. If you believe your account has been accessed by an unauthorised third party, contact our support team immediately to secure your account.
Play Smart, Play Safe at qqok
Responsible gaming is everyone's responsibility. Explore our FAQ for common questions, review our Terms & Conditions, or visit the qqok Casino — always within your limits. For players aged 21 and above in Bangladesh only.
Visit Our FAQ Terms & Conditions Explore qqok Casino qqok LoginGambling Risk Warning. Gambling involves financial risk and is not a guaranteed source of income. Only gamble with money you can comfortably afford to lose.
If gambling is negatively affecting your finances, relationships, mental health, or work, please use the self-exclusion tool or contact our support team at [email protected]. Help is available 24/7 in English. Must be 21 years or older to use the qqok platform.