qqok Privacy Policy

1 Who We Are

qqok operates the online cricket betting and casino platform accessible at qqok.io and all associated subdomains and services (collectively, the "Platform"). Throughout this Privacy Policy, references to "qqok", "we", "us", or "our" refer to the operator of the qqok Platform. References to "you", "your", or "Player" refer to any individual who visits, registers on, or interacts with the qqok Platform.

qqok is the data controller responsible for your personal data collected through the Platform. If you have any questions or concerns about how your personal data is handled, please contact our data protection team at the following address (plain text, not a link): [email protected]

qqok operates primarily for players based in Bangladesh. Our Platform is designed to serve the Bangladesh market, and all account balances and financial transactions are processed in Bangladeshi Taka (BDT). If you access the Platform from outside Bangladesh, you do so at your own risk and are responsible for compliance with local laws applicable in your jurisdiction.

2 Data We Collect

qqok collects personal data that is necessary to provide you with a safe, compliant, and functional online gaming experience. The categories of personal data we collect include:

2.1 Identity Data

• Full legal name (as it appears on your government-issued ID)
• Date of birth (used to verify you are aged 21 or older)
• National ID number, passport number, or driving licence number (for KYC verification)
• Selfie or photograph submitted during identity verification

2.2 Contact Data

• Registered email address
• Bangladeshi mobile phone number
• Current residential address (required for KYC verification)

2.3 Financial Data

• Mobile financial service account details (bKash, Nagad, Rocket, Upay account numbers)
• Debit or credit card details for Visa and Mastercard transactions (card number, expiry date — CVV is never stored by qqok)
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method used
• Account balance history

2.4 Technical Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type and version
• Unique device identifiers
• Session timestamps and duration
• Pages visited and features accessed within the Platform

2.5 Behavioural and Gaming Data

• Betting history, including markets wagered on, stake amounts, and outcomes
• Casino game history, including games played, bet sizes, wins, and losses
• Responsible gaming preferences and any self-imposed limits or exclusions
• Bonus and promotion uptake history

2.6 Communications Data

• Records of communications you send to qqok support, including email exchanges, live chat transcripts, and support ticket content
• Responses to surveys or feedback requests
• Marketing preference settings (opt-in or opt-out status for promotional communications)

3 How We Collect Your Data

qqok collects personal data through a variety of means, depending on how you interact with the Platform:

3.1 Direct Submission. The primary source of your personal data is information you provide directly to qqok. This includes data submitted during account registration (name, date of birth, email, mobile number), data submitted as part of the KYC verification process (ID documents, address proof, payment method documentation), and data provided when you contact our support team.

3.2 Automated Collection. When you use the qqok Platform, certain technical and behavioural data is collected automatically. This includes information gathered via cookies, web beacons, and similar tracking technologies embedded in the Platform. Our servers also record your IP address, device information, and session activity each time you connect to qqok.io.

3.3 Payment Processors. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, our payment processing partners share transaction confirmation data with qqok. qqok does not have direct access to your full payment credentials; these are handled securely by our third-party payment service providers.

3.4 Third-Party Verification Services. To fulfil our KYC and anti-fraud obligations, qqok may use third-party identity verification providers who cross-reference the information you provide against their own databases. The results of these checks are shared with qqok in summary form.

3.5 Game Providers. The casino and sports betting software powering certain qqok games is provided by third-party studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers may generate game-session data that is returned to qqok for the purposes of settling bets, resolving disputes, and detecting irregular play patterns.

4 How We Use Your Data

qqok processes your personal data for the following purposes:

qqok will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as required by law.

5 Legal Basis for Processing

qqok processes your personal data on the following legal bases:

• Contractual Necessity: Processing your identity, contact, and financial data is necessary to create and manage your qqok account, process transactions, and deliver the services you have requested under the qqok Terms & Conditions.
• Legal Obligation: qqok is required to collect and retain certain personal data to comply with applicable laws and regulations, including age verification requirements, anti-money laundering (AML) obligations, and fraud prevention duties.
• Legitimate Interests: qqok processes technical and behavioural data on the basis of its legitimate interests in operating a secure, fair, and commercially viable platform — for example, detecting fraud, preventing bonus abuse, and improving the user experience.
• Consent: Where qqok sends you marketing communications or uses non-essential cookies, it does so only on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time by updating your account preferences or contacting our support team.

6 Data Sharing and Disclosure

qqok does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Privacy Policy:

6.1 Payment Service Providers. To process your deposits and withdrawals, qqok shares necessary financial and identity data with our payment partners, including bKash, Nagad, Rocket, Upay, and card-processing providers for Visa and Mastercard transactions. These providers are contractually bound to process your data only as directed by qqok and in accordance with applicable data protection standards.

6.2 Identity Verification Providers. qqok uses accredited third-party KYC providers to verify the identity and age of new players. These providers receive the identity documents and personal details you submit and return a verification result to qqok. They are prohibited from using your data for any other purpose.

6.3 Game Software Providers. Certain game providers — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming — receive anonymised or pseudonymised session data necessary to operate the games you play on the qqok Platform. Game providers do not receive your full identity or financial data.

6.4 Fraud and Security Services. qqok may share technical data (such as IP addresses and device fingerprints) with specialist fraud detection services to protect the integrity of the Platform and its players.

6.5 Legal and Regulatory Authorities. qqok may disclose your personal data to law enforcement agencies, regulatory bodies, or other public authorities if required to do so by applicable law, court order, or in response to a lawful request. qqok will notify you of any such disclosure unless prohibited from doing so by law.

6.6 Business Transfers. In the event that qqok undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and your rights under this Privacy Policy will continue to apply.

7 Cookies and Tracking Technologies

qqok uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and gather analytical information about Platform usage. The following categories of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security controls. You cannot opt out of strictly necessary cookies while continuing to use the Platform.
• Functional Cookies: These cookies remember your preferences, such as your preferred language, display settings, and responsible gaming limit configurations, so that you do not need to re-enter them on each visit.
• Analytics Cookies: qqok uses analytics services to understand how players interact with the Platform — for example, which pages are visited most frequently, how long sessions last, and where technical errors occur. This data is aggregated and does not identify individual users.
• Marketing Cookies: With your consent, qqok may use cookies to track your interaction with promotional content and measure the effectiveness of our marketing campaigns. You may opt out of marketing cookies at any time via your account privacy settings.

You can control cookie settings through your browser preferences. Please note that disabling certain categories of cookies may affect the functionality of the qqok Platform.

8 Data Retention

qqok retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as set out in this Privacy Policy, and to comply with applicable legal retention obligations. The following retention periods apply as a general guide:

• Account and Identity Data: Retained for the duration of your active account, plus a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Financial Transaction Data: Retained for a minimum of five (5) years from the date of each transaction to comply with financial regulatory obligations.
• KYC Documentation: Retained for a minimum of five (5) years following the completion of the verification process or account closure, whichever is later.
• Responsible Gaming Records: Self-exclusion and cooling-off records are retained indefinitely to prevent the inadvertent re-activation of excluded accounts.
• Technical and Behavioural Data: Typically retained for up to twenty-four (24) months, after which it is anonymised or deleted.
• Communications Data: Support correspondence is retained for up to three (3) years from the date of the last interaction.

When personal data is no longer required for any active purpose and the applicable retention period has expired, qqok will securely delete or anonymise that data.

9 Your Data Rights

As a player whose personal data is processed by qqok, you hold the following rights with respect to that data:

• Right of Access: You have the right to request a copy of the personal data qqok holds about you, along with information about how it is being used.
• Right to Rectification: If any of the personal data qqok holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you have the right to request that qqok delete your personal data. This right is subject to qqok's legal obligations to retain certain data — for example, financial transaction records that must be kept for regulatory compliance purposes.
• Right to Restriction of Processing: You may request that qqok temporarily restrict the processing of your personal data while a dispute regarding its accuracy or the lawfulness of its processing is resolved.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you have the right to receive a structured, machine-readable copy of the personal data you provided to qqok.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on qqok's legitimate interests. You also have an absolute right to object to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Where qqok processes your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact qqok's data protection team at (plain text only): [email protected]. qqok will respond to all valid requests within 30 days. In complex cases, this period may be extended by a further 30 days, with notice provided to you within the initial 30-day period.

10 Data Security

qqok takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the qqok Platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using qqok.io.
• Encrypted Data Storage: Sensitive personal data, including KYC documents and financial records, is stored in encrypted form on secure servers. Encryption keys are managed separately from the data they protect.
• Access Controls: Access to personal data within qqok's internal systems is restricted to authorised personnel who have a legitimate need to access that data in the performance of their role. Access is governed by a role-based permission system and logged for audit purposes.
• Two-Factor Authentication (2FA): qqok supports two-factor authentication for player accounts. Players are encouraged to enable 2FA to provide an additional layer of protection against unauthorised account access.
• Regular Security Audits: qqok conducts periodic security assessments of its Platform and internal systems to identify and address potential vulnerabilities.
• Staff Training: All qqok personnel who handle personal data receive regular training on data protection obligations and secure data handling procedures.

While qqok takes every reasonable precaution to protect your data, no online system is entirely immune to security risks. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, qqok will notify affected Players without undue delay and will take immediate steps to contain the breach and mitigate its effects.

11 Children's Privacy

The qqok Platform is strictly restricted to individuals aged 21 years and above. qqok does not knowingly collect, process, or store personal data relating to individuals under the age of 21. Age is verified at the point of registration and may be re-verified at any time as part of qqok's ongoing KYC obligations.

If qqok discovers or is notified that a registered account belongs to an individual under the age of 21, it will immediately suspend and close that account, void any associated balances, and securely delete all personal data associated with the underage account as soon as legally permissible.

If you are aware of an individual under the age of 21 who has registered on or is using the qqok Platform, please report this to qqok's support team immediately at (plain text only): [email protected].

12 Changes to This Privacy Policy

qqok reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made to this Privacy Policy, qqok will notify registered players via the email address on file or through a prominent notice on the Platform at least 7 days before the revised policy takes effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent revision was made. Players are encouraged to review this Privacy Policy periodically to remain informed of how their personal data is being handled. Your continued use of the qqok Platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints about this Privacy Policy or qqok's data practices, please contact our support team. All enquiries will be acknowledged promptly and investigated thoroughly. Contact email (plain text, not a link): [email protected]